GWJ Policies

At GraphicsWithJaz, my goal is to provide a seamless, professional, and creative experience from start to finish. Whether you’re embarking on a full brand identity transformation or working on a smaller design project, I am committed to delivering high-quality work tailored to your unique needs. In order to ensure we maintain clarity, transparency, and mutual understanding throughout the process, please take a moment to review the following policies that guide all of my projects and services. These guidelines have been thoughtfully crafted to ensure smooth communication, efficient project management, and exceptional results for every client

1. Project Initiation & Deposits

  • A la Carte services require a 100% payment before work begins. Branding packages require a 50% non-refundable deposit before work begins to secure your package.
  • The remaining balance for branding packages is due upon project completion before any final files are delivered.

2. Turnaround Times

  • Standard turnaround times vary depending on the project scope. Typically, projects take between 7-14 business days [weekends and holidays are not included] to complete after the initial consultation.
  • Rush services may be available for an additional fee for a la carte services.

3. Revisions

  • Each package includes up to 3 rounds of revisions. Additional revisions beyond this will incur $25 in extra fees.
  • Revisions do not include entirely new designs. If the direction changes drastically after the initial concept is delivered, a new project quote will be required.

4. Payment Terms

  • All payments are processed through secure invoicing platforms (e.g., PayPal). Payment plans may be available for larger projects; please inquire if needed.
  • Full payment must be received before any high-resolution or final files are delivered.
  • After 5 business days of no payment or communication to the designer, your service will be put on hold an incur a $150 restoration fee.

5. Communication & Availability

  • Communication is key to a successful project! I am available via email, and you can expect a response within 24-48 hours during business hours.
  • Major project updates will be provided on agreed-upon milestones. Meetings and calls outside of the regular project scope may require scheduling in advance.

6. Cancellation & Refunds

  • Due to the nature of design services, there are no refunds.
  • If I am unable to complete the project due to unforeseen circumstances on my end, a prorated refund will be issued based on the amount of work completed.

7. Ownership & Copyright

  • Upon full payment, you will receive full ownership rights to the final logo, branding materials, or designs. I retain the right to use the designs for my portfolio or promotional purposes unless otherwise agreed upon in writing.
  • Raw files (such as PSDs, AI, etc.) are not included in the standard packages but can be provided for an additional fee.

8. Client Responsibilities

  • Clients must provide clear and concise feedback, along with any necessary files (such as logos, brand guidelines, or content) to keep the project on track.
  • Timely responses are essential to ensure the project is completed within the agreed timeframe. Delays in feedback or approvals may push the project completion date back.

9. Scope of Work

  • Any additional work outside of the agreed-upon scope (such as adding extra designs or revisions) will require a new estimate and may extend the project deadline.

10. File Delivery

  • Upon final approval and receipt of full payment, the final design files will be delivered in PNG, JPG, PDF, and vector formats (AI, EPS) as appropriate for the project.
  • Files will be delivered electronically through email or a secure download link.

11. Chargebacks

  • If for any reason you decide to do a chargeback on services already rendered and delivered, you will be permanently blocked from working with GraphicsWithJaz.

Thank you for choosing GraphicsWithJaz! By booking with GraphicsWithJaz you are agreeing to all policies stated above. I look forward to collaborating with you and helping bring your creative vision to life. If you have any questions about these policies or your project, feel free to reach out!

Email: graphicswithjazz@gmail.com